Acceptable Use Policy
A short list of things you agree not to do with AltOrbit. Designed to keep the service safe, lawful, and pleasant for everyone — including the people on your team.
Fine to do
- Run your team's day-to-day operations
- Track time, projects, leave and team costs
- Chat with your team and across the company
- Export your data any time
- Invite your clients to their own project portal
Not allowed
- Anything illegal where you, we, or our cloud lives
- Harassing, threatening, or doxxing anyone
- Storing CSAM, terrorism content, or stolen data
- Using chat for cold outbound or spam
- Probing, scanning, or attacking our systems
Security & integrity
- Don't try to bypass authentication, rate limits, or RBAC scopes.
- Don't load-test our API in production without coordinating with us first.
- Responsible vulnerability disclosure goes to security@altorbit.app — we credit researchers who report responsibly and aim to reply within 2 business days.
Content rules
- No illegal content — child sexual abuse material, terrorism, content that violates IP or privacy law.
- No harmful content — material designed to harass, dehumanise, or organise violence against a person or group.
- No malware — distributing malware, ransomware, or phishing kits via the platform.
Fair use of resources
Plans are sold per workspace, in bands of members: everyone invited to the workspace counts. Don't game the band by sharing one account across many humans, and don't use your exports to mirror your workspace data into a clone product. Reselling our service needs a written reseller agreement.
How we moderate content
Chat messages, kudos and client-portal comments are checked automatically against a list of slurs and targeted harassment terms. A match is not sent, and you see why. Members can report a message or block a person; the workspace Owner reviews reports, and an upheld report removes the content. Reports about illegal content sent to us are handled as described below.
What happens if you break this policy
We'll usually start with an email and a chance to fix it. For severe violations (illegal content, ongoing attacks, fraud) we may suspend the workspace immediately. Owners get a written explanation and an export window unless we're legally barred from providing one.
Reporting abuse
To report illegal content or a workspace using AltOrbit to harm you or others, write to abuse@altorbit.app with: where the content is (link, workspace or invite link), why you believe it's illegal, your name and email, and a statement that your report is accurate and complete to the best of your knowledge. We confirm receipt, aim to reply within 2 business days, and tell you what we decided and why.
Point of contact
Authorities and users can reach us about this policy and the EU Digital Services Act at legal@altorbit.app, in English, Ukrainian, Russian or Spanish.