Terms of Service

The agreement

By signing up for AltOrbit or using altorbit.app, you agree to these Terms, including our Acceptable Use Policy, which is part of them. Our Privacy Policy explains how we handle personal data. If you sign up on behalf of a company, you confirm you have authority to do so — the company is bound, and "you" in these Terms means the company.

Your account

You're responsible for what happens under your login. Pick a strong password and turn on two-factor authentication. Don't share your account. Tell us promptly at security@altorbit.app if you suspect a breach.

You must be at least 16 years old. Workspaces are designed for organisations — for organisations of any size.

Your data

You own everything you put into AltOrbit. We hold a limited licence to host it, back it up, and show it to people you authorise — only to the extent needed to run the service. We don't claim any rights to your content beyond that, and we don't use it to train AI models.

You can export your personal data (JSON or CSV) and your time entries (CSV) at any time. If a workspace is deleted, see Termination below.

Acceptable use

Don't use AltOrbit to:

• Break any law that applies to you, us, or our infrastructure providers.
• Harass, threaten, or doxx other users — yours or other workspaces.
• Send unsolicited bulk messages (chat is for teams, not for spam).
• Probe, scan, or attack our systems. Responsible disclosure is at security@altorbit.app.
• Resell the service without a written reseller agreement.

If we believe you're violating this section, we may suspend the workspace pending review. We'll tell you why and how to remediate, unless we're legally barred from doing so. How we moderate content and how to report illegal content is described in the Acceptable Use Policy.

Payment

Paid plans are not on sale during early access. Once they are, they'll be sold to businesses and professionals buying for their work, not to consumers, and billed monthly or annually, in advance, in USD. Prices at altorbit.app/pricing exclude VAT: any VAT due is shown at checkout, and EU business customers handle VAT under reverse charge.

If a payment fails, Pro stays on for 7 days while the card is retried; after that the workspace falls back to the Free plan. Your data is kept.

Trial & refunds

The Free plan is free, forever, with unlimited members. Paid trials run 30 days, no credit card required.

Annual plans: cancel within 30 days for a full refund, no questions. After 30 days, we don't pro-rate refunds — but the plan stays active until the end of the period. One exception: if you end your subscription because you object to a new sub-processor, we refund the unused part.

The early-access launch offer: everyone on the early-access list gets an email at public launch with a code for 3 months of Pro. An Owner redeems it in the workspace; no card is needed. When the 3 months end, the workspace moves to the Free plan unless you choose a paid plan. The email says until when the code can be redeemed.

Intellectual property

The AltOrbit name, logo, software, and design are ours. You get a non-exclusive, non-transferable licence to use the product while your subscription is active. You don't get to copy the software, reverse-engineer it, or use our brand to suggest endorsement we haven't given.

Availability

AltOrbit is currently in early access and provided on an “as-is” basis without an uptime guarantee. Once the service is generally available we'll target high availability and publish any service-level commitment in your plan. Live service status will be available at altorbit.app/status.

Liability

To the extent allowed by law, our total liability to you in any 12-month period is capped at the fees you paid us in that period. We're not liable for indirect, consequential, or punitive damages — lost profits, lost data, that kind of thing — even if we knew they were possible.

Nothing in these Terms limits liability for fraud, gross negligence, or anything else that can't be limited under applicable EU law.

Termination

You can cancel any time from billing settings. We'll cancel the renewal and let the plan run to the end of the period.

We can suspend or terminate the agreement if you materially breach these Terms and don't cure the breach within 14 days of notice — or immediately, if the breach is unfixable (illegal use, fraud, payment chargebacks).

Cancelling a paid plan doesn't delete anything — the workspace falls back to the Free plan. A Free workspace with no activity for 12 months may be deleted: we email every Owner 30 days before, and any sign-in or activity cancels the deletion. If an Owner deletes the workspace, access stops immediately and it can be restored for 30 days; then we purge it. Backups roll off within 90 days. Some operational records (billing history, audit logs of deletion) are retained as required by law.

Governing law & disputes

AltOrbit is pre-incorporation and operated by its founder, Andrii Zhelezko, who is your contracting party until the legal entity (planned in the EU) is established. Contact: legal@altorbit.app. The governing law and competent court will be confirmed at incorporation and published here. EU consumers retain their rights under their local consumer-protection law.

If any clause turns out to be unenforceable, the rest of the Terms still apply. We can update these Terms with 30 days' notice to Owners — keep using AltOrbit after that and you accept the new version.