Terms of Service

The agreement

By signing up for AltOrbit or using altorbit.app, you agree to these Terms and to our Privacy Policy. If you sign up on behalf of a company, you confirm you have authority to do so — the company is bound, and "you" in these Terms means the company.

Your account

You're responsible for what happens under your login. Pick a strong password (we recommend SSO and hardware keys). Don't share your account. Tell us promptly at security@altorbit.app if you suspect a breach.

You must be at least 16 years old. Workspaces are designed for organisations — typically 3 to 200 people.

Your data

You own everything you put into AltOrbit. We hold a limited licence to host it, back it up, and show it to people you authorise — only to the extent needed to run the service. We don't claim any rights to your content beyond that, and we don't use it to train AI models.

You can export everything you've created, any time, in CSV + JSON. If you cancel, see Termination below.

Acceptable use

Don't use AltOrbit to:

• Break any law that applies to you, us, or our infrastructure providers.
• Harass, threaten, or doxx other users — yours or other workspaces.
• Send unsolicited bulk messages (chat is for teams, not for spam).
• Probe, scan, or attack our systems. Responsible disclosure is at security@altorbit.app.
• Resell the service without a written reseller agreement.

If we believe you're violating this section, we may suspend the workspace pending review. We'll tell you why and how to remediate, unless we're legally barred from doing so.

Payment

Paid plans are billed monthly or annually, in advance, in EUR or USD. Prices are listed on the pricing page and include any applicable VAT for B2C; B2B customers handle their own VAT under reverse charge.

If a payment fails, we'll retry over the next 7 days and notify your billing contact. After 14 days of non-payment, the workspace becomes read-only. After 30 days, it's archived (recoverable for 30 more days, then deleted).

Trial & refunds

Free plan is free, forever, for up to 5 members. Paid trials run 14 days, no credit card required.

Annual plans: cancel within 30 days for a full refund, no questions. After 30 days, we don't pro-rate refunds — but the plan stays active until the end of the period.

The EARLY50 promo (50% off Pro for life, first 100 teams) is honoured as long as the workspace stays continuously paid. Lapse the subscription for more than 60 days and the discount may not be reinstated.

Intellectual property

The AltOrbit name, logo, software, and design are ours. You get a non-exclusive, non-transferable licence to use the product while your subscription is active. You don't get to copy the software, reverse-engineer it, or use our brand to suggest endorsement we haven't given.

Availability

We aim for 99.9% monthly uptime on paid plans (Pro & Business). Status and incidents at status.altorbit.app. If we miss the SLA, Business customers get pro-rated service credits — the formula is in the SLA addendum.

Liability

To the extent allowed by law, our total liability to you in any 12-month period is capped at the fees you paid us in that period. We're not liable for indirect, consequential, or punitive damages — lost profits, lost data, that kind of thing — even if we knew they were possible.

Nothing in these Terms limits liability for fraud, gross negligence, or anything else that can't be limited under Estonian or EU law.

Termination

You can cancel any time from billing settings. We'll cancel the renewal and let the plan run to the end of the period.

We can suspend or terminate the agreement if you materially breach these Terms and don't cure the breach within 14 days of notice — or immediately, if the breach is unfixable (illegal use, fraud, payment chargebacks).

After termination: 30-day grace period (read-only, recoverable), then we delete your workspace within 30 days. Backups roll off on the next 90-day rotation. Some operational records (billing history, audit logs of deletion) are retained as required by law.

Governing law & disputes

These Terms are governed by Estonian law, without regard to conflict-of-laws rules. Disputes go to the Harju County Court in Tallinn. EU consumers retain their rights under their local consumer-protection law.

If any clause turns out to be unenforceable, the rest of the Terms still apply. We can update these Terms with 30 days' notice to Owners — keep using AltOrbit after that and you accept the new version.